Marina policies define the deposit requirements and cancellation terms for Marina reservations. For full setup instructions and a complete field reference, see Reservation Management — Cancellation and Deposit Policies.
Accessing Marina Policies
Navigate to Marina → Settings → Policies.
Marina-Specific Notes
A deposit policy is required for any product to appear on the Marina online booking portal. Both the policy assignment and the Booking Type's Show Online toggle must be active.
For Long-Term slip reservations, a deposit policy is optional — many operators skip the deposit for long-term slips and bill directly via the first invoice.
For Transient online bookings, use a Credit Card Booking Guarantee — it is the only guarantee type that supports online payment collection.
The deposit amount can be overridden per reservation at booking time without changing the product's policy.
Rate plan override: If a reservation's rate plan has a policy assigned, that policy takes priority over the product-level policy. If no rate plan policy is set, the product's policy is used.
Security Deposits: For long-term slip contracts, you can configure a deposit that is held separately from the customer's invoices for the entire contract period. The deposit won't apply to any charges until staff act on it at checkout. Enable the Security Deposit toggle on the Policy to use this — see the setup guide below.
Setting up a security deposit for a long-term slip?
See How to Set Up a Security Deposit That Won't Apply to Invoices for a step-by-step walkthrough. This is the recommended setup for marinas that collect a refundable security deposit at the start of a seasonal or annual contract.
Important: Cancelling a reservation in Sharper does not automatically issue a refund. Process any applicable refund manually in CRM → Invoices.