Sharper's Message Center lets you compose new emails to customers and reply to messages you receive — all from within the system, without switching to an external email client.
Before you can send email from the Message Center, at least one email account must be configured in System Settings → Email Addresses. Contact your administrator if no accounts are available.
Composing a New Message
From the left navigation, select Message Center.
Click Add (or the compose button) to open a new message form.
Fill in the following fields:
Field | Description |
From | Select the property email address to send from. Only accounts configured in System Settings → Email Addresses will appear. |
To | Enter the recipient's email address, or search for a customer by name using the customer lookup. |
CC | Optional. Additional recipients who receive a copy of the message. |
BCC | Optional. Additional recipients who receive a blind copy (not visible to other recipients). |
Subject | The email subject line. |
Content | The body of your message. Use the rich text editor to format text, add links, and more. |
When ready, click Send.
All fields except CC and BCC are required. You cannot send a message without a From address, To address, Subject, and Content.
Replying to a Message
Open the Message Center and locate the message you want to reply to.
Click the message to open it.
Click Reply.
The reply form opens pre-filled: From is your property's email address, To is the sender's address, and Subject is "Re: {original subject}".
Type your reply in the content area above the quoted original message.
Click Send.
Replies are automatically grouped into the same conversation thread (Inquiry) as the original message.
Viewing Attachments
If a message has attachments, they appear as downloadable links within the message view. Click a link to download the attachment.
Attachments can be viewed from existing messages but cannot be added when composing new messages through the Message Center. Automated emails (invoices, statements, receipts) attach documents automatically when they are sent.
Tips
Test before sending in bulk — When sending marketing emails or mass communications, always send yourself a test first to confirm formatting and content look correct.
Use BCC for record-keeping — If you want a copy of outgoing messages sent to an internal mailbox, add that address in the BCC field.
Keep the From address consistent — Using the same From address for all customer communications helps customers recognize your emails and reduces the chance of replies being missed.