The Message Center is Sharper's built-in email communication hub. It gives your team a central place to view, manage, and respond to all email correspondence — both messages your property sends to customers and replies customers send back.
NOTE: Access to the Message Center is controlled by your user role. If you do not see Message Center in your navigation, contact your administrator.
What the Message Center Does
The Message Center allows your team to:
View all inbound and outbound email communication in one place
Search for messages by recipient, sender, subject, or content
Track email delivery status, including Sending, Sent, and Failed messages
View the exact email content sent to recipients
Receive real-time notifications when new messages arrive
Compose, reply to, and resend emails
Maintain a history of both manual and automated emails sent by Sharper
Message Views and Statuses
Select Message Center from the left navigation pane to open the module. The Message Center organizes messages into views based on their current status. Click on the 'More' tab to load the last 3 statuses in this list.
View | What It Shows |
Dashboard | Landing page for the Message Center |
Unread | Incoming messages that have not yet been opened or reviewed by a user. |
Read | Incoming messages that have been opened and reviewed. Messages are automatically marked as Read when opened. |
Sent | Outgoing messages that have been successfully delivered to the email provider for delivery to the recipient. This includes both manually sent and automated system emails. |
Sending | Outgoing messages that are currently being processed for delivery. Most messages remain in this status only briefly before moving to Sent or Failed. |
Failed | Outgoing messages that could not be delivered. The message details include the failure reason returned by the email provider, and the message can be resent after the issue is resolved. |
Archived | Messages that have been manually removed from active views for organizational purposes. Archived messages remain searchable and accessible but are no longer included in day-to-day message management. |
A Note on Failed Messages:
If an email cannot be delivered, it will appear with a status of Failed. By navigating to the 'Failed' view in the menu, the system will display the error returned by the email provider. Common reasons include:
Invalid mailbox password
Invalid recipient email address
Recipient mailbox does not exist
Recipient mailbox is full
Email server authentication issues
Temporary mail server connectivity problems
Domain or spam-filter rejection
Reviewing the failure message can help determine whether the issue requires correcting the recipient address, updating email settings, or contacting your email provider.
Finding Messages
The Message Center includes a search bar at the top of the page that allows you to quickly locate messages.
You can search by:
Recipient email address
Sender email address
Email subject
Message content
Search results update to display matching messages across the Message Center, making it easy to locate specific customer communications or troubleshoot delivery issues.
Viewing Message Details
Selecting a message opens the full message details, including the email content, delivery status, and related communication history.
For outbound messages, you can click the recipient's email address to view the exact message that was sent, including the email subject, body content, and delivery information. This is particularly useful when verifying automated emails, confirming what was sent to a customer, or reviewing failed delivery attempts.
The Unread Message Badge
A number badge on the Message Center icon in the left navigation shows your current unread message count. This badge updates automatically — you do not need to refresh the page. A pop-up notification also appears when new unread messages arrive.
Bulk Actions
You can perform actions on multiple messages simultaneously.
To Use Bulk Actions
Select the checkboxes next to the messages you want to manage.
Choose an action from the toolbar that appears.
Available Bulk Actions
Action | Description |
Mark as Read | Marks selected messages as read |
Mark as Unread | Returns selected messages to unread status |
Archive | Moves selected messages to the Archived view |
Resend | Attempts to send the selected outgoing messages again. Commonly used for messages that Failed after the underlying issue has been corrected. |
Delete | Permanently removes the selected messages |
Important: Deleting messages is permanent and cannot be undone. Archive messages instead if you may need to reference them later.