The Message Center is Sharper's built-in email communication hub. It gives your team a central place to view, manage, and respond to all email correspondence — both messages your property sends to customers and replies customers send back.
Access to the Message Center is controlled by your user role. If you do not see Message Center in your navigation, contact your administrator.
What the Message Center Does
Displays all inbound and outbound emails in one organized inbox
Groups related messages into conversation threads (called Inquiries) linked to invoices, reservations, and other records
Notifies staff in real time when new messages arrive
Lets staff compose new emails, reply to customers, and manage message status
Stores a history of all automated emails sent by Sharper (invoice emails, receipt emails, reservation confirmations, etc.)
Navigating the Message Center
Select Message Center from the left navigation pane to open the module. Use the sub-navigation links at the top to filter by message status:
View | What It Shows |
Dashboard | Landing page for the Message Center |
Unread | Incoming messages not yet opened |
Read | Messages that have been opened |
Sent | Outgoing messages sent by your team or by Sharper automatically |
Archived | Messages moved out of active views |
Message Statuses
Status | Meaning |
Unread | An incoming message that has not been opened yet |
Read | A message that has been opened (happens automatically when you view it) |
Sent | An outgoing message sent from Sharper to a customer |
Archived | A message manually moved to the archive — removed from active views but not deleted |
The Unread Message Badge
A number badge on the Message Center icon in the left navigation shows your current unread message count. This badge updates automatically — you do not need to refresh the page. A pop-up notification also appears when new unread messages arrive.
Bulk Actions
You can perform actions on multiple messages at once:
Check the boxes next to the messages you want to act on.
Use the action toolbar that appears to select an action.
Available bulk actions:
Mark as Read — marks selected messages as read
Mark as Unread — returns selected messages to unread status
Archive — moves selected messages to the Archived view
Resend — re-sends the selected outgoing messages
Delete — permanently removes the selected messages
Deleting messages is permanent and cannot be undone. Archive messages instead if you may need to reference them later.