Resending Emails
If an email needs to be sent again, you can resend individual messages or multiple messages in bulk from the All, Sent, or Failed tabs within the Message Center.
Common reasons to resend messages include:
Resending messages that previously failed after an email configuration issue has been corrected.
Resending a message to a customer who did not receive or cannot locate the original email.
Reissuing automated emails such as invoices, receipts, or confirmations.
Steps to Resend Email Messages
Navigate to the Message Center via Sharper Menu
Open the All, Sent, or Failed tab, depending on the messages you want to resend.
Optional: Use the date filters or search bar to locate specific messages by recipient email address, subject line, or timeframe.
Select the message(s) to resend either individually
To resend a single message, click the three-dot menu next to the message and select Resend.
To resend multiple messages at once, select the desired messages using the checkboxes on the left side of the list, then choose Resend from the available bulk actions next to the Search and Filter options.
Confirm the resend action when prompted.
How to tell if an Email has been Resent
Messages that have been resent are marked with an alert icon (!) in the message list.
Hover over the alert icon to view the date and time the message was resent.
This allows staff to quickly identify messages that have been reissued and verify when the most recent resend occurred.
Example: Hovering over the alert icon displays "Resent on 3/31/2026 9:22 AM."
A message can be resent multiple times. Each time it is resent, the timestamp is updated to reflect the latest resend, making it easy to verify when the email was most recently reissued.