This article covers the Campground-specific configuration for the Sharper online booking portal. The portal allows guests to search available spaces, enter their vehicle information, select a site, pay a deposit, and complete a reservation without staff involvement.
Prerequisites
Before online booking will work for a Campground product, all of the following must be in place:
A Booking Type exists with Show Online toggled on
A Deposit Policy is assigned to the product (a deposit policy is required for online payments)
The product's Hide in Search Results toggle is Off
Enabling Online Booking
Navigate to Campground → Settings → Booking Types.
Open the Booking Type you want to offer online.
Toggle on Show Online.
Under Search Fields, configure which vehicle dimension fields guests must enter before searching (see table below).
Save the Booking Type.
Vehicle Dimension Search Fields
Campground supports dimension-based search filters so guests can find spaces that fit their RV or vehicle. These fields are configured on the Booking Type under Search Fields:
Field | When to Use |
Length Overall (LOA) | Require if spaces have length constraints for RV or vehicle fit |
Beam | Require if site width varies and must match the vehicle |
Height | Require if covered or low-clearance sites are in your inventory |
People | Require if occupancy limits vary by site |
Set to Required to force entry before searching. Set to Optional to display but not require. Leave a field off entirely if it is not relevant to your space inventory.
Guest Experience
When a guest books through the Campground online portal:
They enter their vehicle dimensions (if required) and search for availability.
Sharper returns sites whose constraints match the vehicle.
The guest selects dates, a site, and reviews pricing.
They pay the deposit and complete the booking.
A confirmation email is sent automatically.
The reservation appears in Campground → Reservations with a status of Reserved Online.
Troubleshooting
Issue | What to Check |
Product not appearing on the portal | Verify the Booking Type has Show Online toggled on; verify the product has Hide in Search Results toggled off |
No sites returned in search | The guest's vehicle dimensions may exceed all space constraints — check space limits and the vehicle's dimensions |
Deposit not collected at checkout | Verify a Deposit Policy is assigned to the product |
Dimension fields not appearing in search | Open the Booking Type and confirm Search Fields are set to Required or Optional |