New customers: If the customer does not yet have a record in Sharper, create them first in CRM → Customers before creating the reservation.

This page covers the Campground Reservations list — how to find, filter, and manage existing reservations. For step-by-step reservation creation guides, see the articles below.

Accessing the Reservations List

Navigate to Campground → Reservations from the top ribbon.

Creating a New Reservation

Click Add New in the upper-right corner. Use the drop-down arrow to select Advanced Reservation — the standard creation workflow. Select a booking period (Transient, Long-Term, or Seasonal) on the next screen.

Filtering the Reservation List

Filter	Description
Date Range	Filter by reservation start or end date
Status	Show only reservations of a specific status
Space Group	Filter by space group
Booking Type	Filter by booking type
Search	Search by customer name, reservation ID, or vehicle name

Reservation Statuses

Status	Meaning
Reserved	Reservation created; not yet confirmed
Reserved Online	Guest completed online booking
Confirmed	Staff has confirmed the reservation
Checked In	Guest is on-site
Checked Out	Guest has departed
Cancelled	Reservation cancelled; does not appear on tape chart
Waitlist	Reservation held pending availability

Custom statuses may also appear if configured in Campground → Settings → Custom Status.

Opening a Reservation

Click any row in the list to open the reservation summary. From there you can:

View the customer and vehicle details
See the space assignment
Review accounting settings and invoice history
Change the reservation status
Add incidental charges
Send e-sign contracts
Make payments or view the balance

Changing Reservation Status

From the reservation summary, use the Status field or the three-dot action menu to update status:

Confirm — Move a Reserved reservation to Confirmed
Check In — Mark the guest as arrived
Check Out — Mark the guest as departed
Cancel — Cancel the reservation

Warning: Cancelling a reservation does not automatically issue a refund. Any refund must be processed manually in the Accounting or CRM module based on the applicable cancellation policy.

For bulk check-in/check-out of seasonal reservations, use the Dashboard.

Editing a Reservation

Open the reservation from the list.
Click Edit at the top of the reservation form.
Make the necessary changes.
Click Save.

Note: Changing the space on an existing reservation creates a Space Assignment record tracking the move. Vehicle dimensions from the original booking carry over and should be verified against the new space's constraints.

Cancelling a Reservation

Open the reservation.
Change the status to Cancelled via the Status field or three-dot menu.
Confirm the cancellation.

Cancelled reservations are retained in the system for reporting and audit purposes.

Waitlist Reservations

If no space is available for the requested dates, staff can create a reservation in Waitlist status. When a space opens up, update the reservation with a space assignment and move it to Reserved or Confirmed status.