Problem - No Available Units
When the Search button is clicked within the reservation form, an error message stating "No available units" is displayed.
Marina and Campground module utilizes the term 'Spaces', which corresponds to 'Units' in the Booking module. The identical principles and procedures can be implemented in that context as well.
Solutions
Provided below are the list of possible solutions starting with the most common scenario. The steps will start immediately after the error message is given.
Space has a size constraint:
To begin, navigate to the left-hand side of the screen and locate the option labeled Advanced Search while in the reservation.
Proceed to activate the No Rules toggle by switching it on.
Click the Search button to execute the search once more.
This is if you want to enable the accommodation of a vessel in that specific space, despite the vessel's size.
Turning No Rules on will allow the system to disregard space blackout periods as well.
A reservation has been made for the space:
Navigate to the top right-hand corner and select the Back button.
Within the Reservations list, locate and Search for the space.
Verify the dates of any active reservations do not conflict with your current reservation.
When looking for a space, it is important to use the precise space name as it is listed in Sharper. For instance, if the space is labeled as A-05, attempting to search for A5 will not yield the desired results.
Overlap of Arrival Date with Checked Out Reservation:
When dealing with Checked Out reservations, it is important to note that these reservations still maintain a record of past occupancy. Therefore, it is possible that the arrival date of a new reservation may coincide with a previous reservation.
To address this issue, follow these steps:
Navigate to the top right-hand corner and select Back.
Within the Reservations list, locate and Search for the name of the space.
Identify any Checked Out reservation with an occupancy date that overlaps with your current reservation. If such a reservation exists, adjust your current reservation so that the Arrival Date falls after the checked out reservation. After making the necessary adjustments, click Search to proceed.
This will occur more frequently with Space Assignments. Ensure the Arrival Date specified in the Space Assignment section reflects the date of movement rather than the date of arrival.
Space is not assigned to product:
Utilize the navigation pane located at the top and choose Products.
Choose the specific product to which the space needs to be assigned.
Navigate to the left-hand side and select Units.
Ensure that the desired space is selected for assignment.
Remember to click on Save to confirm the changes.
Space is inactive:
To begin, navigate to the top of the page and select More, followed by Settings.
Locate and click on the Spaces tile.
Utilize the search function to find the specific space by its name as listed in Sharper, then select it.
Confirm that the Inactive toggle is switched off.
Remember to Save your changes.
Step by step troubleshooting
If the search returns no results but the slip or space appears to be free. This guide covers the most common causes and how to fix each one.
Step 1: Verify the Search Criteria
Start with the search inputs themselves — an incorrect entry here is the most common cause.
Dates — Confirm the From Date and To Date are correct. Even a one-day error can exclude an available space.
Booking Type — Confirm the correct Booking Type is selected. Spaces are assigned per Booking Type.
Product — Confirm the product being searched is actually assigned to the space in question.
Vessel/Vehicle Dimensions — If dimensions are entered (LOA, beam, height), confirm they are correct. A space with a max LOA of 35 ft will not appear for a 40 ft vessel.
Step 2: Check the Space Configuration
Navigate to Marina → Settings → Spaces or Campground → Settings → Spaces and open the space record.
Check | What to Look For |
Active/Inactive toggle | Inactive spaces never appear in any search. Confirm the space is active. |
Booking Type assignment | The space must be assigned to the same Booking Type as the product being searched. |
Dimension constraints | Check Min/Max LOA, Beam, and Height. Confirm the vessel's dimensions fall within the allowed range. |
Space Group | The space's Space Group must be assigned to the product. |
Step 3: Check for Space Blackouts
Navigate to Settings → Space Blackouts for the module and check whether the space has an active blackout overlapping the requested dates. Blackouts remove the space from all search results for the blocked period.
To book during a blackout (staff only): use the No Rules toggle in Advanced Search.
Step 4: Check the Product Configuration
Open the product in Marina/Campground/Booking → Products → [Product Name] → Booking Setup.
Confirm the Space Group (or the specific space) is assigned to this product.
If the product uses Advanced Pricing / Rate Plans, confirm at least one rate plan is assigned and has active pricing rows covering the requested dates.
Confirm the product itself is not set to Inactive.
Step 5: Use "No Rules" to Override (Staff Only)
If you have confirmed the space should be available and need to proceed immediately:
Open the Advanced Reservation form.
Click Advanced Search.
Toggle on No Rules.
Click Search.
This bypasses all dimension and occupancy constraints. Use with care — it will return the space regardless of any configured rules.
Common Misconfigurations
Symptom | Likely Cause |
Space never appears in any search | Space is Inactive or has no Booking Type assignment |
Space appears for some products but not this one | Space Group is not assigned to this product |
Space only unavailable on certain dates | A blackout or existing reservation overlaps those dates |
Space shows for staff but not online guests | Online booking is not enabled for this Booking Type or product |
Only appears when No Rules is enabled | Vessel dimensions exceed the space's configured limits |