Please Note: The default FIN bot does not offer support escalations (ticket creation). To update the bot to allow support ticket creation see: System Settings - Roles - General: Chatbot Only toggled OFF
At SharperMMS, we are committed to ensuring your marina operations run as smoothly as a calm sea. To help you get answers faster and navigate our platform more effectively, we are excited to introduce Fin—our new AI support bot, now live directly inside SharperMMS.
What is Fin?
Fin is a sophisticated AI chat bot designed to provide instant assistance. Whether you’re looking for a specific setting or need a refresher on a common workflow, Fin is available 24/7 to answer questions and solve common problems on the fly.
By integrating Fin, we are significantly reducing the time you spend waiting for answers, allowing you to get back to what matters most: your customers and marina.
The Fastest Way to Get Support
While our dedicated human support team is always here to help, we want to ensure you’re using the most efficient channels:
The Chat Bubble: Clicking the chat bubble icon in the lower corner of your screen is the quickest way to get help. You can chat with Fin for instant answers or check the status of your current "in-progress" tickets.
The Help Center: For deep dives and step-by-step guides, our updated resource hub is always available at support.sharpermms.com.
NOTE: The Fin bubble is available only capable of submitting tickets when you are actively logged into SharperMMS.
Chat vs. Tickets: Fin operates as an active chatbot. If there is something he he can't solve alone he will automatically escalate the conversation into a ticket. Please keep in mind that our support team operates via a ticket-based system - not via live chat.
Email: While effective for complex issues, email inquiries may take longer to process. For the fastest resolution, always start with the chat bubble.
Looking Ahead: A Smarter SharperMMS
The launch of Fin is just the beginning of a more interactive experience within SharperMMS. In the coming months, Fin’s capabilities will expand to include:
Interactive Product Tours: Guided walkthroughs of new or complex features.
In-App Tooltips: Instant context for specific buttons and fields without leaving the page.
Onboarding Checklists: Step-by-step guides to ensure your marina is fully optimized.
Role Settings Toggle for Fin Messenger Chat Bubble
For SharperMMS Admins / Owners: You can enable or disable the messenger bubble visibility and support escalation behavior as part of User Role Setup.
System Settings
Roles
General tab
Access Support - Chatbot Only (No Escalations): Toggle On / Off
Chatbot Only is ON - the user will be unable to interact with SharperMMS Support or create support tickets.
Chatbot Only is still able to interact with Fin for helpful answers and insights.
Access Support - Icon Visible (Fin Chatbot not hidden): Toggle On / Off
Icon Visible is ON - the chatbot messenger icon will be visible inside the Sharper application.
Please Note: By default FIN bot does not offer support escalations (ticket creation) and must be set for each role. The default Chatbot Only toggle is ON meaning: if the bot is unable to answer a question or if a user asks for support escalation, they will be directed to contact their company administrator or owner to determine if support access should be granted.
FIN with Support Escalation Access will always be available and visible to User Role = Owner.
Need Help Now?
Look for the teal anchor icon in your SharperMMS menu and start a conversation with Fin today. For everything else, our team is ready to jump in via the ticket system accessible through that same chat bubble.
Help Center: support.sharpermms.com
Primary Support: Accessible via the in-app Chat Bubble