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Meet Fin: Your New AI First Mate for Instant Support

Introduction to Fin, Sharper's AI-powered support assistant, which can answer help center questions instantly without contacting the support team.

Are you unable to create a support ticket? You may need to adjust your user role settings to access support. See Support Access below for more details.

What is Fin?

At SharperMMS, we are committed to ensuring your marina operations run smoothly. Fin, our AI support assistant, is built directly into the platform to provide fast, in-the-moment help whenever you need it.

FIN Chatbot Bubble Expanded home screen

Fin is a sophisticated AI chat bot designed to provide instant assistance. Whether you're looking for a specific setting or need a refresher on a common workflow, Fin is available 24/7 to answer questions and solve common problems on the fly.
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By integrating Fin, we are significantly reducing the time you spend waiting for answers, allowing you to get back to what matters most: your customers and marina.

The Fastest Way to Get Support

While our dedicated human support team is always here to help, we want to ensure you're using the most efficient channels:

  • The Chat Bubble: Clicking the chat bubble icon in the lower corner of your screen is the quickest way to get help. You can chat with Fin for instant answers or check the status of your current "in-progress" tickets.

    Fin Chat Bubble

  • The Help Center: For deep dives and step-by-step guides, our updated resource hub is always available at support.sharpermms.com.

    • NOTE: The Fin bubble is available only capable of submitting tickets when you are actively logged into SharperMMS.

  • Chat vs. Tickets: Fin operates as an active chatbot. If there is something it can't solve alone, Fin will automatically escalate the conversation into a ticket. Please keep in mind that our support team operates via a ticket-based system during business hours - not via live chat.

  • Email: While effective for complex issues, email inquiries may take longer to process. For the fastest resolution, always start with the chat bubble.

Looking Ahead: A Smarter SharperMMS

The launch of Fin is just the beginning of a more interactive experience within SharperMMS. In the coming months, Fin's capabilities will expand to include:

  • Interactive Product Tours: Guided walkthroughs of new or complex features.

  • In-App Tooltips: Instant context for specific buttons and fields without leaving the page.

  • Onboarding Checklists: Step-by-step guides to ensure your marina is fully optimized.

Support Access Tiers

Administrators can configure Fin access for each user role in System Settings → Roles → General using two independent toggles:

Access Level

View Chat Bubble

Can Create Tickets

What the User Can Do

No Access

Off

—

The Fin icon is not visible. No chatbot or support access. (Can Create Tickets has no effect while the chat bubble is off.)

AI Answers Only

On

Off

Can use Fin AI for instant answers. Cannot escalate to a support agent or open a ticket.

AI + Human Support

On

On

Full access — can use Fin AI and escalate to a live support agent or open a support ticket.

Note: Owner roles always have full AI + Human Support access regardless of role toggle settings.

Role Settings Toggle for Fin Messenger Chat Bubble

System Settings -> Roles -> General -> Toggles - Can Create Tickets / View Chat Bubble

For SharperMMS Admins / Owners: You can enable or disable the messenger bubble visibility and ticket-creation escalation as part of User Role Setup.

  1. System Settings

  2. Roles

  3. General tab

  4. Support - View Chat Bubble: Toggle On / Off

    1. On - the chatbot messenger icon will be visible inside the Sharper application.

    2. Off - the chat bubble is hidden, and the Support - Can Create Tickets toggle below has no effect.

  5. Support - Can Create Tickets: Toggle On / Off (only takes effect while Support - View Chat Bubble is on)

    1. On - the user can escalate a Fin conversation to a support agent ticket, in addition to getting instant AI answers.

    2. Off - the user can still get instant AI answers from Fin, but cannot escalate to a support agent or create a support ticket.

Please Note: These two toggles are independent — turning on Support - Can Create Tickets does not make the chat bubble appear by itself. Support - View Chat Bubble must also be on.

FIN with Support Escalation Access will always be available and visible to User Role = Owner.

Need Help Now?

Look for the teal anchor icon in your SharperMMS menu and start a conversation with Fin today. For everything else, our team is ready to jump in via the ticket system accessible through that same chat bubble.

Help Center: support.sharpermms.com

Primary Support: Accessible via the in-app Chat Bubble

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