This guide is for customers — marina guests, boaters, campers, and RV guests. If you are a staff member looking to configure portal settings or manage customer access, see CRM — Customer Portal instead.
The Customer Portal lets you view reservations, pay invoices, download documents, and sign contracts — all without calling the office. This guide covers how to access your account, set your password, and what to do when login isn't working.
Do You Already Have an Account?
If you have ever made a reservation or had a payment processed at this property — as a boater, camper, or RV guest — you almost certainly already have an account, even if you have never logged in. Your email address is your username.
Try Forgot Password first:
Go to the portal login page (the property will provide the link).
Click Forgot Password.
Enter the email address on file with the property.
Check your inbox for a reset link and follow it to set your password.
If the email doesn't arrive within a few minutes, check your spam or junk folder.
Creating a New Account
If you are brand new to the property:
Go to the portal login page.
Click Create Account.
Enter your email address and create a password.
Fill in any required profile fields.
Click Save.
Your email address becomes your username for all future logins.
Logging In
Go to the portal login page.
Enter your email address and password.
Click Log In.
What You Can Do in the Portal
Once logged in, you can:
View upcoming and past reservations — slips, campsites, and other bookings
View and pay open invoices
Download receipts and statements
Review and sign required contracts
Update your contact information and saved payment methods
The features available depend on what the property has enabled for its customers.
First-Time Portal Access
When your account is first set up by property staff, you may receive a welcome email with a temporary link to set your password. If you did not receive this email:
Check your spam or junk folder.
Try Forgot Password using the email address you provided at check-in or during booking.
Contact the property directly if neither option works — they can resend your invitation.
Your portal password is separate from any other service. Property staff cannot view your password but can reset your account access if needed.
Troubleshooting Login Issues
Issue | What to Try |
Password not accepted | Click Forgot Password and reset it |
No reset email received | Check spam/junk; make sure you're using the email address on file with the property |
"Account not found" error | You may be registered under a different email address — contact the property |
Account appears inactive | Contact the property — your account may need to be reactivated |
Page won't load | Try a different browser or clear your cache; the portal works best in Chrome, Firefox, or Safari |